Frequently Asked Questions

What types of parts does PSI source?
Virtually any component can be sourced. If it is European, we can get it.

Will my part be an exact replacement?
We deal only with original manufacturers so the part supplied is what you ordered - We guarantee it!

From which European countries does PSI import?
We successfully import from all European countries.

Will I be kept informed of my order/inquiry?
We pride ourselves in excellent customer service, keeping you informed each step of the way.

How long do I have to wait for a quote?
In most cases we will provide a quote for your requested part(s) within one to two days.

Will my parts be supplied on time?
We guarantee on-time delivery or we pay the freight.

What is the average delivery time of an order?
While delivery time depends on each component and manufacturer, once delivery is quoted, we guarantee it - so you know exactly when to expect your part.

Can you source based on OEM part numbers?
Absolutely.

Can you make repairs to my European components?
Yes. We send your unit directly to the original manufacturer in Europe with absolutely no export costs to you. Parts repaired have original component warranty.